Terms of Service
These Terms and Conditions (“Terms of service”) govern the use of the website www.zoonity.org and the products and services provided by ‘zoonity’ (“us”). Please take time to read this as by using our website and placing an order you are accepting our terms of service below, including our Privacy Policy. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. We reserve the right to refuse service to anyone for any reason at any time.
The website www.zoonity.org is owned and operated by Zoonity Ltd.
1. Acceptance of Terms
By using this Site, you agree to abide by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our Site or services.
2. Use of Our Site
You must use our Site only for lawful purposes and in a manner that does not infringe the rights of others.
You agree not to misuse, copy, distribute, or modify the content on the Site without our express permission.
We reserve the right to suspend or restrict your access to the Site if you violate any part of these Terms.
3. Products and Services
All products and services on our Site are subject to availability. We reserve the right to discontinue or modify any products, services, or features without prior notice.
Prices for products and services may be updated from time to time. We make every effort to ensure the accuracy of pricing and product information on the Site, but we are not responsible for errors or omissions.
By placing an order, you are making an offer to purchase the product(s) or service(s) in accordance with these Terms. We reserve the right to refuse or cancel orders for any reason.
We make all reasonable efforts to ensure that all descriptions, ingredients, weight and graphical representations of items available from us corresponds to the actual products that you will receive. Please note the, however, the following:
a) Images of food products are for illustrative purposes only. There may be slight variations in colour between the images of a product and the actual products sold due to differences in computer displays, lightning conditions, and the fact that food items will naturally vary in appearance.
b) Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of food products may vary or have recently been changed by the supplier.
c) Due to the nature of some of the products sold through our website, there may be up to a small % variance in the size/weight/volume between the food products and the description.
d) There may be occasions where a manufacturer has changed their recipe and has not yet reflected in the information on our product page. In addition some product description may have been supplied by a third-party. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product ingredient.
Please note that the above does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct food products.
The prices quoted on our website apply only to products sold through the website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling.
If we discover an error in the pricing on our website, we are not obliged to accept your offer to purchase and may contact you to agree to a change or cancellation in your order.
Delivery charges are not included in the price of any products displayed on our site. Delivery options and related charges will be presented to you as part of the order process.
4. Orders and Payments
You agree to provide accurate and complete information when placing an order. This includes your name, shipping address, and payment details.
Payment is required at the time of purchase, and all transactions will be processed securely using the method displayed and/or described.
You are responsible for ensuring that all payment details are correct.
When you submit an order to us on the website, you will receive an email from us acknowledging your order (“Order Confirmation”). You should check this email for accuracy and let us know immediately if you believe there is an error in your order. Please note that the Order Confirmation does not mean that your order has been accepted.
5. Shipping and Delivery
We aim to dispatch orders as quickly as possible, but delivery times may vary based on the destination and product availability.
We are not responsible for any delays caused by third-party delivery services or factors beyond our control.
Risk of loss or damage to products passes to you once the products have been delivered to the address provided.
Please refer to the shipping policy for full details on shipping and delivery.
On occasions products may be shipped direct from our suppliers, therefore if you’ve ordered more than 1 item, they may be dispatched and delivered separately.
Please check your order at the time of arrival. If you are missing items from your order then you must notify us within 24 hours via email.
In the unfortunate event of a courier misplacing the parcel, we will raise an investigation with the courier company. If after 2 months the parcel is still missing, we will send out a replacement order. If the original parcel is then delivered, we'll send out a return label and ask you to send it back to us.
6. Returns and Refunds
If you are not satisfied with a product, you may return it within 14 days of receipt for a refund or exchange, subject to our returns policy.
The product must be unused, in its original condition, and in the original packaging.
To initiate a return or request a refund, please contact us at community@zoonity.org and include all the necessary details.
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of ‘zoonity’ or its suppliers and is protected by intellectual property laws.
You may not use, reproduce, or distribute any content from the site without our prior written permission.
8. Privacy Policy & Account Protection
Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
You are responsible for (1) maintaining the confidentiality of your account password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password and should inform us immediately if you believe your account has been compromised.
You must ensure that the details provided by you on registration at the website or at any time are correct and complete. We cannot be held responsible for issues with orders and deliveries that occur as a result of incorrect details that you have not updated on your account.
9. Third-Party Links
Links to other sites may be included on our site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on our site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Visiting third-party websites is at your own risk, and you should review their terms and conditions and privacy policies.
10. Limitation of Liability
We make no warranties or representations regarding the accuracy or reliability of the content on our Site.
To the fullest extent permitted by law, we are not liable for any damages arising from your use or inability to use the site or any products or services purchased through the Site.
Our total liability to you shall be limited to the amount you paid for the product(s) or service(s) giving rise to the claim.
11. Indemnity
You agree to indemnify and hold ‘Zoonity Ltd’, its affiliates, and its employees harmless from any claim, demand, loss, liability, or expenses arising out of your use of the site or your violation of these Terms.
12. Website Updates and Changes
Access to our site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
We may change this privacy notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We therefore recommend that you check this page regularly to keep up-to-date.
13. Governing Law
These terms & conditions are the relationship between you and Natural Treats Ltd (whether contractual or otherwise) shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us.
Nothing in these Terms of Service seeks to exclude or limit your legal rights as a consumer.
Events Outside of Our Control (Force Majeure) - We will not be liable for any failure or delay in performing our obligations where failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial actions by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war, epidemic or other natural disaster, or any other event that is beyond our reasonable control. Given the nature of our business, deliveries can significantly be affected by adverse road conditions and road closures / RTIs.
If any event described above occurs that is likely to adversely affect our performance of any of our obligations under these Terms of Service, Zoonity Ltd will always, where possible, endeavour to work with customers to find alternative ways to obtain their goods.
We will inform you as soon as is reasonably possible and will take all reasonable steps to minimise the delay.
To the extent that we cannot minimise the delay, our obligations will be suspended and any time limits that we are bound by will be extended accordingly.
We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of goods as necessary.
14. Cookie Policy
At Zoonity, we use cookies to make our website work smoothly, remember your preferences, and improve your experience.
What are cookies?
Cookies are small files stored on your device that help us recognize you and understand how you use our site.Types of cookies we use:
Necessary cookies (Always on):
These are essential for the core functions of our site and to remember your preferences, like language settings or customized choices.Performance and Analytics cookies (Off by default):
These cookies help us count visits and understand where our traffic comes from so we can improve the site’s performance. You can choose to enable or disable these.Advertising cookies (Off by default):
These cookies are used by advertising companies to show you ads that match your interests. You can choose to enable or disable these.
Your choices:
When you visit Zoonity, you can accept or reject non-essential cookies via our cookie banner. You can also change your cookie preferences anytime in your browser settings.
15. Contact Us
If you have any questions or concerns about these Terms, please contact us at: community@zoonity.org
www.zoonity.org