Privacy Policy

1. Information We Collect

We collect personal information when you interact with our website, including:

Personal Identification Information: Name, email address, phone number, postal address.
Payment Information: Credit/debit card details, billing address.
Website Usage Information: IP address, browser type, pages visited, device information.
Other Information: Any details you provide directly via forms or communications.

2. How We Use Your Information

Zoonity Ltd respects and values our customers' privacy. All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulations 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

We use the information we collect for various purposes, including:

To provide and improve our products and services.
To process orders and payments.
To communicate with you (e.g., customer support, marketing, mailing list, updates).
To personalise your website experience.
To comply with legal obligations and resolve disputes.

Your detail will never be shared with any third-parties subject to the following exceptions:

If, with your express permission, it will resolve a complaint or query, we may pass your phone number or email to a supplier.
If we are legally required to do so.
If we sell, transfer or merge our business in full or part, any new owner or partner may use your personal data in the same way that we have, as specified in this privacy policy.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third-party service providers who help us operate our website and business (e.g., payment processors, delivery companies). These providers are obligated to keep your information secure and confidential.

4. Data Security

We take reasonable steps to protect your personal data. While we use secure technologies to safeguard your information, no method of transmission or storage is 100% secure.

5. Your Rights

You can view, amend or withdraw your details at any time by contacting us directly via email.

Under UK law and GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Ask us to update any incorrect information.
Erasure: Request that we delete your personal data.
Restriction: Request limits on how we use your data.
Portability: Request your data in a portable format.
Objection: Object to our use of your data for marketing.

To exercise any of these rights, please contact us using the details below.

6. Cookies

We use cookies to improve your browsing experience. Cookies are small files stored on your device to remember preferences and track activity. You can manage cookie settings in your browser, but turning them off may impact website functionality.

7. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, with the updated date. Please check back regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us: